It’s not what you say but how you say it that matters! This training module is perfect for your staff to learn the important verbal skills necessary to answer patient questions. Turn your staff into outstanding communicators!
- Essential Skills Verbal Cue Cards give great responses ranging anywhere from insurance questions to responses that increase case acceptance.
- Common Procedure Cue Cards give very informative responses to commonly asked questions about procedures that could make or break the patient’s decision to proceed with treatment.
Conveniently positioned with the question on the front and the answer on the back, you can utilize these for role playing and training. Laminated for sterilization purposes, these should be at every operatory and front desk!