Office Administrator Workshop



No longer can dentists keep up with total patient care, the business of dentistry, marketing, continuing education, the facility, new techniques, materials, technology and personnel. Simply put…dentists need help. Knowing how to hire this person has become a real time-consuming task. Many Office Administrators have a title but little knowledge of how to do the job correctly. They receive little respect from the team they are trying to direct and empower, and receive little praise from the dentist owner, since things are not going as smoothly as the dentist hoped.


Topics Include:

  • The Office Administrators Sphere of Responsibilities
  • Management Systems  (Scheduling, Recall/Reactivation, Charting, Collections, Insurance and Inventory)
  • Personal Management, Hiring, and Retaining (Instilling Teamwork, Enthusiasm and Accountability)
  • Budget and Overhead Control
  • Becoming an On-Site Consultant to Your Own Office
  • Leadership on All Levels
  • When a Office Administrator is Warranted in a Dental Office.
  • Why the title Office Manager is not a good idea.
  • What the primary duties of a Office Administrator are.
  • What traits (personal and professional) must the Office Administrator posses to excel in this position.
  • The pros and cons of promoting the Office Administrator from within the existing staff or hiring from the outside.