No Dog, No Pony, Just Results



This audio CD covers the following topics:

• The Needs of the Exceptional Dental Team

• Great Customer Service

The 4 Needs of Your Patient

• The Goals and Values of an Outstanding Team

• Productive, Effective Team Meetings

• Daily Coaching

How to Talk About What is Right and What is Wrong

• Emotionally Charges Questions

How to Answer Questions About Money or Pain

• Outstanding Performance Reviews

• Merit Increases and Individual Goal Setting

• The 4 Criteria for Merit Increases

• Clearly Defined Expectations

• Team Dynamics

• Job Descriptions