Description
This audio CD covers the following topics:
• The Needs of the Exceptional Dental Team
• Great Customer Service
The 4 Needs of Your Patient
• The Goals and Values of an Outstanding Team
• Productive, Effective Team Meetings
• Daily Coaching
How to Talk About What is Right and What is Wrong
• Emotionally Charges Questions
How to Answer Questions About Money or Pain
• Outstanding Performance Reviews
• Merit Increases and Individual Goal Setting
• The 4 Criteria for Merit Increases
• Clearly Defined Expectations
• Team Dynamics
• Job Descriptions
