Dealing with Difficult People
“OMG. that patient is SO difficult!”
Webinar Presented by Dr. Rhonda Savage
No matter where you go or what you do, there will be difficult people. How do you deal with negativity, rudeness or bad behavior? Would you like to “get thru it” effectively and enjoy peace of mind? Then this webinar is for you!
- How to respond to anger and negativtiy with grace
- Steps to clarify boundaries and expectations
- Implement accountability systems for employees and yourself
- Learn crucial verbal skills for difficult conversations